1. Trade Policy
1.1 The "Seller" Blanco Group s.r.o. (exclusive partner for GUTsy Captain / Asteriscos e Reticências SA) has products for sale on the Gutsycaptain.eu site, and the "e-commerce" services are available exclusively to end users / Customers.
1.2 The “Customer” refers to the individual who acts/purchases outside of his business or profession. If you are not a "Customer" we ask you not to make purchases on the online sales site Gutsycaptain.eu .
1.3 The Seller reserves the right not to process orders received from Customer who are not Customers or from those who do not agree with the general conditions of sale of the Seller.
1.4 These general conditions and terms of sale exclusively regulate the offer, transmission and acceptance of orders placed on Gutsycaptain.eu between Customers of the GUTsy Captain online store (gutsycaptain.eu) and the Seller.
1.5 The Customer must provide the Seller with an email address or data related to another form of contact, which is correct and complete, and accepts that the Seller may contact him using these data, if he deems it necessary.
2. How to place an order
2.1 To place an order at Gutsycaptain.eu, the Customer must have an email account and the user browser is configured to accept cookies and pop-ups, so that Customer can enjoy all the browsing conditions of the online store GUTsy Captain.
Placing an order in the GUTsy Captain Online Store is easy:
- Find the products you intend to purchase;
- Add the selected products to the Cart;
- Checkout;
- Select the payment option;
- Review your order;
- Proceed to payment and confirm the order;
- You will receive an order confirmation by email;
Your order will be confirmed when you click on the button "Confirm Payment" (Checkout) at the end of the purchase process.
When the Seller receives your order, a message will appear on the screen with your order number and all its details. The purchase agreement is finalized at that time.
We will then send an order confirmation to the users email. We suggest that you print or download this copy for future reference.
We reserve the right not to accept your order or cancel it even after automatic order confirmation.
By submitting the order form, you are accepting the general conditions of purchase, as well as other conditions existing on Gutsycaptain.eu, through links, including the general terms and conditions of use.
The Seller may not process orders that do not have a sufficient guarantee of good collection; when orders are incomplete or incorrect, or the products ordered are no longer available. In these cases, we will inform you by email that the sales contract was not made and that the seller did not proceed with the sale, specifying the reasons for it.
If the products presented in the online store (Gutsycaptain.eu) are no longer available at the time of their last access or when the Seller receives the order, the Seller must report their unavailability within 30 days of receiving the order.
If an order has been placed and payment has been made for products that are no longer available, the seller will refund the money paid for the unavailable items to the buyer.
2.2 Right to not accept the order or cancel the purchase
We as a Seller reserve the right to refuse an order for any reason we deem. We also reserve the right to cancel any purchase (even if we have already accepted it), (among others) in the following situations, without liability for damages or costs:
- The product is no longer available / in stock (payment will be returned);
- Billing information is not correct or verifiable;
- Our security systems mark the order as an incorrect order or an order susceptible to fraud;
- We do not receive the order payment transfer within 3 days of accepting your order;
- If we believe you are under the age of 16;
- If we believe you are a reseller;
- It could not be delivered to the address provided.
2.3 Data verification
Once the order is received, we can carry out some checks before sending it.
These checks may include address verification, credibility and fraud verification. In relation to fraud screening, we perform partially automated checks on all orders to filter out unusual, suspicious or identified fraud-sensitive transactions. Suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order, you accept these conditions.
3. Guarantees and Indication of the price of the product
3.1 Payment Methods
You can find the available payment methods in the Help/FAQ's section of the site. We do not accept any payment method other than those mentioned. Please do not attempt to pay by any other means than specified. If you do, we are not responsible for loss of payment or any other damage that may result.
3.2 Payment processing
If you pay by credit card, we will deduct the amount due from your account as soon as the order is accepted. In the case of payment by Credit Card, all details (eg. card number or validity date) will be sent by encrypted protocol to the company that deals with remote electronic payment services, without third parties having access to this information.
This information will not be used by Seller except to carry out the necessary procedures for the purchase or reimbursement in case of return, in accordance with the exercise of the right of return or to report cases of fraud to the police.
The purchase price of the products and the transport costs, as indicated in the order form, will be charged to the current account when the purchased products are ordered.
4. Security of the order
4.1 The Gutsycaptain.eu store uses one of the strongest security technologies among all of the shopping platforms available.
Information about your payment will be encrypted from the moment you enter it until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or by email cannot be guaranteed.
Seller cannot be held responsible for any damages suffered as a result of the use of electronic means, including, among others, recurring damages due to failures or delays in the delivery of electronic communications, interceptions or manipulation of electronic communications by third parties or by programs of computer used for communications or transmission of viruses.
Payments can only be processed if the information used for billing can be verified.
5. Reservation of ownership
Seller owns the company's products until it has received full payment for all the products in the order.
6. Prices
6.1 The prices of the products displayed on the site contain / include the Value Added (VAT). Shipping costs are applied per order and is not part of the product price displayed on the site. The exact price of the shipping fee will depend on the country where your order will be delivered. For additional information on shipping rates by country, see the Help / FAQ's site section.
6.2 All prices are quoted in EUR. Please pay attention because the change of country of delivery can influence prices due to transport costs.
6.3 Your total price
The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation which can be printed or downloaded for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.
6.4 Price changes
The prices of the products presented on the site are subject to change. Seller reserves the right to change prices without prior notice. The prices shown at the time of purchase are the prices applied in that purchase.
6.5 Pricing errors
Please note that although the site is carefully updated, pricing information on the site may contain errors. Seller is not committed to the offer and reserves the right to cancel your order if such an error occurs.
7. Quality and guarantee
Seller does not sell products with defects or inferior quality to those existing in the market. The main characteristics, ingredients and nutritional tables of each product displayed on Gutsycaptain.eu can be found on each respective product page.
Products offered for sale on Gutsycaptain.eu may not exactly match the actual appearance in terms of image and colors, due to the Internet browser and monitor used.
If you decide to exercise the right to return the purchased products, Seller has the right not to accept the return of products that have been opened or that have been altered from their original state or damaged. Seller also has the right not to accept the return of products due to hygienic standards and due to the nature of the product with respect to food and safety policy.
8. Shipping and delivery
8.1 Delivery: where and when
We deliver the products from Monday to Friday from 9am to 6pm. We do not ship on holidays or weekends. We can only fulfill the delivery of an order if the delivery address is a home or office located in one of the countries mentioned in the list of available countries in the menu.
In order to receive the order you need to make sure that there will be someone to pick it up. This service does not include an appointment option or prior notice, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this period in periods of promotions, sales, Christmas, periods of epidemic or in case of shortages.
We will consider that a delivery has been made or that a product has been delivered with the signature of the delivery receipt at the established address.
8.2 Delivery Terms
If you confirm your order on a business day until 10 a.m. and pay by Credit Card or through Paypal, your order will be shipped the same day with a delivery time of 24-48 hours from the time the order is placed.
Seller will not be responsible for the failure or delay in the performance of any obligation that is due to an event of force majeure, that is, an event, act or omission, beyond its reasonable control (Event of force majeure - comprising any event, act or omission beyond the reasonable control of the Seller).
We will try to deliver your order in a timely manner to the extent commercially reasonable. As a rule, we will always proceed in this way, however, we cannot guarantee 100% delivery within this time frame.
8.3 Partial Deliveries
Whenever possible we will try to deliver everything in a single shipment. However, we reserve the right to split delivery of the order, for example (but not limited to) if part of the order is delayed or unavailable. In the event that we proceed to the division of the order, the Customer will be notified via email of our intention to proceed in this way. For this purpose, the email address provided by the Customer at the time of purchase will be used.
8.4 Inspection at the time of delivery
At the time of delivery, the Customer must inspect the packaging for any damage. If you verify that the products are damaged, the Customer must not accept the delivery of the order, which will be returned. The Seller will proceed to reimburse the amounts paid for the order and transport, as soon as the warehouse receives and completes the return process.
Any claim for non-receipt of a shipment must be made within a maximum period of 14 days from the date of placing the order. After this period, GUTsy Captain cannot be held responsible for its loss.
9. Shipping costs
9.1 Shipping costs apply per order. The exact price of each shipment depends on the country of delivery. For more details on the shipping price per country, see the Shipping Policy of the site
9.2 Free shipping
If the customer places an order whose value exceeds the minimum order value defined for his country or campaign, the shipping costs will be made free of charge.
10. Returns
10.1 Order cancellation before shipment
The Customer can cancel the order, as long as it has not yet been shipped. If the Customer places an order and wishes to cancel it, they must contact our Customer Service and request the cancellation of their order, through the email shop@gutsycaptain.com.
If the cancellation request has an affirmative response, the Customer will be notified of this decision by email and the cancellation will be processed at no cost to the Customer. If the cancellation request is not possible, the products will be sent to the Customer who, if he maintains his intention to cancel the order, must refuse to receive them. The products will be returned and once received, the refund will be processed.
10.2 Return of defective products
The customer has the right to return the delivered products if they are found to have defects or other non-conformities in relation to the products ordered. Returns can be made within 14 days of receiving the order. This does not affect your legal rights. If your claim is justified, the price and shipping costs will be refunded. For more information on how to proceed with the return and information on the refund, see the Help/FAQ's menu of the site.
10.3 Return of products due to withdrawal
If for any reason you are not satisfied with the products you ordered, you can not not return them. The Seller will not accept the return of products due to hygienic standards and due to the nature of the product with respect to food and safety policy.
10.4 Return of gifts
Currently it is not possible for a person who received a product as a gift from another person to return it. In this case, to proceed with the return, you must contact the person who bought it, so that he can proceed with the return, according to the Return Conditions.
10.5 Change of products
To exchange an item for another or to change flavors is not possible.
10.6 Refund Information
Refunds will be made based on the payment method. The Customer will receive their refund after the products have been returned and processed.
For additional information on the return process and refund times, see the Help/FAQ's section of the site. Please read the help instructions in this section and follow the instructions carefully to avoid unnecessary delays.
11. Customer support
11.1 For any information, you can contact us via email shop@gutsycaptain.com or you can also do so by chat service in the bottom right corner of the website (working days from 9 a.m. to 5 p.m.). You can also find information in the Help/FAQ's menu of the site.
12. Conditions applicable to Promotional Codes (discounts)
12.1 When used in accordance with the established rules, a promotional code entitles the Customer to take advantage of a promotion / discount related to the purchase of a specific product or a set of products, during the period indicated / associated with the promotional code / promotional campaign.
12.2 Promotional codes can only be used for online purchases made on the site. The sale, exchange or donation of a promotional code is not allowed. The Customer who has the promotional code cannot make that promotional code available to third parties on any site or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not allowed.
12.3 The promo code is related to the GUTsy Captain brand. It is not allowed to use the promotional code in connection with another brand, company or name. It is also not allowed to use the promotional code in an illegal, abusive or disrespectful way, as well as in any other way that may damage the reputation of GUTsy Captain company.
12.4 The use of the promotional code is limited to just one use per product and order. Promotional codes are not combinable with other promotions or special offers
12.5 Promotional codes cannot be exchanged for others or for money.
12.6 The Seller has no obligation to reissue or return promotional codes. However, in the event that the Seller decides to reissue or refund a promotional code, you must have access to the initial promotional code. To do this, you must keep a copy of your promotional code, otherwise it cannot be reissued or replaced if lost.
12.7. In cases where the promotional code is reissued/refunded by the Seller, the discount of that value can only be applied to a purchase of equal or greater value to the purchase on which the discount/promotional code was issued.
12.8 Without prejudice to any other rights, the Seller can / has the right to immediately invalidate the promotional code if the Seller has reason to suspect that a promotional code is being used: for violation of the aforementioned assumptions, for usurpation or in other cases where the Seller has reason to do so.
13. Availability
The repletion of all orders placed on the site is subject to availability. The Seller will try to ensure that all items for sale on the site are in stock. However, the Seller reserves the right not to accept any orders or to cancel orders already confirmed for products that are no longer in stock. In these cases, the Seller will inform the client of this fact and will refund the amount paid.
14. Expiration of the promotion
Site offers are valid only for the time they are displayed on the site unless otherwise stated on the website. the Seller is not bound to any offer in case there are errors or misspellings, prices or others in the information on the site. The Seller reserves the right to cancel any purchase and sale made under cover of such errors.
15. Responsibility
15.1 The Seller will only be liable for damages suffered by the Customer if said damages result from breaches attributable to the contractual obligations of the Seller with the Customer, or if the responsibility of the Seller results from the applicable legal law.
15.2 If the Customer has suffered damages related to the activity of the site, the responsibility of the Seller will be limited to:
- Damage to the Sellers products or other materials;
- Reasonable and verifiable costs incurred by the Customer to find the cause and the value of the compensation attributable to the damage;
The maximum reimbursement of such compensation will be (if applicable) the price of the products in question.
15.3 The Seller is not responsible for damages suffered by third parties arising from the use of any of our products. The Seller is not responsible for damages suffered by the Customer as a result of improper use of our products.
15.4 The Seller is not responsible for damages resulting from incorrect information on the site.
15.5 If the Customer suffers damage as a result of gross negligence or fraud on the part of the Seller, none of the limitations in this article apply.
16. Applicable Law
These general conditions and all emerging controversies that are related to these general conditions, including their validity, use of the site or any purchase made on it, will be governed by local law.
17. Change to the Terms of Service
The Seller has the right to alter these "Terms of Service" at any height. The Customer is subject to the principles and terms in force on the date of his order, unless the law or the competent authority imposes any changes on them.
18. Information on the site
Although the Seller works on its site with great care, the information, texts, graphic documents, movies, music and/or other services may contain errors or be incomplete or incorrect.
The Seller shall not be liable for any damage resulting from the use (or inability to use) of the site, including damage caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of the intention or negligence on the part of the Seller.
19. Trademarks and copyright of the site
All brand names, product names and titles used on the site are trademarks or registered names of GUTsy Captain or registered trademarks and names of other owners.
The user / Customer of the site is not authorized to use or reproduce any of these trademarks or registered names, since this constitutes a violation of the rights of the owners.
Everything related to the design, text, documents, movies, music and/or other services of the site, the selection and organization of the site, as well as the entire compilation of software (including applets) and all other materials on the site are the property of GUTsy Captain and its suppliers.
Users / Customers are only authorized to electronically copy and print parts of the site if it is necessary to place an order on the site or to use the site as a source of purchase.
The user / Customer is not authorized to make any other use of the site or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication.
20. Alternative dispute resolution
The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution or orientation of any conflict. The Online Dispute Resolution page belongs to an official site managed by the European Commission dedicated to helping consumers and merchants resolve their disputes out of court:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
